Customer Reviews
Most of our customers find us through a referral or a review. Here's what drivers from around the San Gabriel Valley have said about their repairs with Samson and Jack.
Ratings are from our public Google Business Profile and Yelp listings. Click either badge to read every review on the source site.
What Our Customers Say
“I recently had the chance to work with Jack, and I'm extremely happy with the service I received. Not only did he repair my car in a very short amount of time, but he also walked me through the entire process step by step. This was my first accident, and he went out of his way to explain how to navigate the insurance process, coordinate with the dealership, and handle communication between all parties involved.”
Peggy L.
Google review · 2026
“Samson and Jack were absolutely amazing throughout the entire process. They were incredibly thorough and made sure to keep me updated with calls or texts every few days, so I always knew what was happening with my car. Not only did they do an outstanding job on my new Mercedes, but they also went above and beyond by helping with some of the fees, including the deductible.”
Jessica P.
Google review · Mercedes-Benz · 2024
“Following a parking lot accident involving my Lexus IS, a trusted friend referred me to Samson and Jack's 20th Century Auto Body. I promptly arranged for my insurance provider to transfer the repair. Jack's consistent updates, flexibility, and professionalism throughout the process reaffirmed my decision. Although the drive for me was a few minutes longer, the outcome justified it, and I am now a loyal customer.”
Jay S.
Google review · Lexus IS · 2024
“I was rear ended and had significant damage to my vehicle. This wonderful body shop not only took care of my car and the insurance but also helped me get a rental car right away. I've been a customer for years and I refer everyone who needs their car repaired after an accident. Excellent work and excellent service.”
Karla D.
Yelp review · Baldwin Park, CA · September 2024
“Hands down the best body shop! I wouldn't go anywhere else. They repaired my Chevy Silverado quickly and left it like nothing ever happened. They kept me updated with the progress and called me with updates.”
Carlos F.
Yelp review · Chevy Silverado · May 2023
“Thank you to Jack for such a smooth transaction and good communication. I didn't have to worry about anything, you made it so easy. Customer service was awesome! I'm a satisfied customer.”
Micah M.
Yelp review · August 2022
“Honest, hard working, salt of the earth men. Frequent calls, updates and sincere opinions and recommendations. Even cleaned the interior like brand new. This was my first real accident and Jack and his dad made me feel like family. Head on collision, completely new face and replaced radiator among multiple other cosmetic repairs to the front. Spotless.”
Alfred R.
Yelp review · Pasadena, CA · October 2021
“Let me start by saying how wonderful Jack and his dad are. Super friendly and understanding. The engineering and craftsmanship they put into the repairs speaks for itself. They care 100% about their business and client relationship.”
Saul V.
Yelp review · Los Angeles, CA · October 2021
“Since I'm a young man with not much experience they guided me through the whole process and got my car fixed in a short time, all with original parts.”
Alvaro Z.
Google review · 2021
“My car had a flat tire on the freeway and the airbags had deployed. It was towed to Jack's shop and Jack did such an amazing job on my Civic. The car looked brand new and there were no issues. This shop is now my trusted go-to and I'm very grateful to have met the son and father duo.”
Mahpara K.
Yelp review · Honda Civic · February 2020
“The only body shop I trust with my luxury vehicle. It was a seamless process working with Jack and Samson. They are courteous and punctual. Quality of work is impeccable. A true gem of a business around for over 30 years.”
Kristine M.
Yelp review · Pasadena, CA · December 2019
“This shop is the best. They fixed my car fast and made it look better than before the accident. Jack and Samson are great guys and really know what they are doing and helped me out with my insurance claim.”
Lynn C.
Yelp review · Monterey Park, CA · December 2018
“This father-son team was efficient, honest, professional, courteous, very reasonable price, and they will get the best deal for you from the insurance. Got deductible? No problem, they will work with you. The paint looks better than before. My dad said the car would never look like before the accident. He was impressed when I drove home.”
Carol M.
Yelp review · Temple City, CA · April 2018
“Samson and Jack are the best! They had my car fixed in a week and a half. The other shop was going to take over a month, way past my rental benefit.”
Google user
Google review · 2018
“Jack and his father are amazing in their craft. Best place for collision.”
Ka D.
Google review · 2021
Had Your Car Repaired Here?
Reviews from our customers are how most people find us. If we did a good job on your vehicle, a short review on Google or Yelp helps the next driver who's looking for a shop.
Need a Free Estimate?
Call us to schedule. If your vehicle isn't drivable, we can arrange towing to our shop.